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Recently I had an unusual problem: a document got “hung-up” in my print window, and would not print. It also blocked other documents from printing. I tried canceling the document from the Printers & Faxes window, but it would not delete. The message said, “Deleting,” but it never finished. I even went on vacation for a week and left the computer on to see if it would finish deleting, but it didn’t!
After coming back from vacation, I searched the internet for answers. I love the internet for that reason – so many people sharing their knowledge and experience, all for free, and all at the touch of a few keystrokes! Anyway…
I found some instructions that seemed like they would work. However, after trying them several times, I finally modified them so that the document cleared. Yea!
Here’s what I did in case you are having trouble clearing a document in Windows XP. Leave the printer on. Then:
From the Start menu, select Control Panel. Then follow this path:
Administrative Tools > Services > Print Spooler
Once at the Print Spooler, right click on it. Select Stop. Leave this window open. Turn off your printer.
At the open Print Spooler window, right click on the Print Spooler, and select Start.
Go to the Start menu, and select Printers & Faxes. Find the printer you are having problems with and double click on it. From the menu, select Printer, then select Cancel All Documents. The documents should clear.
Turn on your printer. You sould now be able to print.
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Jennifer A. Thieme is a Certified QuickBooks ProAdvisor who is the author of several eBooks about QuickBooks, called the “Get More From QuickBooks” series:
Get More From QuickBooks – Conquer 27 Frustrating Mistakes that Steal Your Time, Sanity & Money
Get More From QuickBooks – Crack the COGS Code
Get More From QuickBooks – Insider Secrets to Customer Prepayments
